Frequently asked questions
Receive answers to all your questions around ePost
Private individuals and business customers have different needs when it comes to their mail. There are therefore two separate offers. ePost for private individuals was designed as a mobile app for smartphones (subscription costs). ePost for SMEs is a pure web solution (no subscription but only prices per transaction). There is currently no mobile app for business customers.
No, ePost is a new service that has emerged from Swiss Post's partnership with KLARA Business AG. The former E-Post Office was retired on 1 August 2021.
Swiss Post and KLARA Business AG, a Lucerne-based software company that has been a subsidiary of Swiss Post since October 2020.
Making a start with the Digital Inbox
Follow these instructions to get digital post right away. To instructions
In your ePost account, we first invite you to verify your company. To do this, enter your correct company address (the one on the letterbox) in the "Company" section. Confirm the entry and you will receive an authentication code by post within 3-4 days, which you enter here to finally authenticate the company for ePost.
Vaudoise, LuTax (the tax administration of the canton of Lucerne) and the Fédération des Entreprises Romandes are already using the digital letterbox. And new senders are being added all the time.
Anyone who wants to receive more digital mail today has the option of subscribing to the paid scanning service for business customers. To the scanning service.
Working with the Digital Inbox
Yes, in the "User management" of the digital inbox, you can enter other users as an "administrator", assign access rights or delete users. Learn more
Log in to the ePost web service at app.epost.ch using your login details. You will see your digital inbox there. You can search for letters and process them from there.
The Scanning Service for business customers
More and more companies and authorities are delivering to the digital inbox. If you already want to receive the majority of your business mail digitally in ePost, it is worth subscribing to the scanning service. There are many reasons for this: time and cost savings, increased efficiency, access to your ePost from anywhere, environmental friendliness, to name but a few.
To ensure that your scanning service is active, please check your subscription in the Widget Store.
In the Widget Store, all activated offers are labelled "subscribed". If this overview is not sufficient for you, you will find a selection of your activated widgets under "My widgets".
Here is a summary of the costs:
- The cost of scanning is CHF 0.80 per letter/excl. VAT.
- the automatic forwarding of non-scannable content costs CHF 2.50 per letter/excl. VAT
- ordering an original letter in paper form CHF 5/ excl. VAT per letter (possible within the retention period of 25 days).
All letter contents that are not made of paper but other materials, e.g. SIM cards, CDs, USB sticks, plastic cards, ID cards, badges, etc., cannot be scanned.
Letters with a PIN code, money, tickets, personal vouchers, cheques or if the format is larger than A3 or smaller than A6 will also not be scanned. If the contents of a consignment cannot or may not be scanned (these are BU or GU consignments), it will be physically forwarded to the recipient at a charge (CHF 2.50 per letter/excl. VAT).
Consignments containing physical items (such as passports, credit cards, etc.) are forwarded to the recipient on the same day by A Mail at CHF 2.50 each and arrive at their domicile 1-2 days later.
All about “SmartSend”
With "SmartSend", you can send letters or invoices that you have created digitally at the click of a mouse. We then do the rest for you: Your letter is printed, enveloped, stamped and sent. It could hardly be more convenient. SmartSend now sends letters via various channels (ePost, physical).
We process PDF document types in A4 format, such as: Quotations, contracts, invoices with ISR and perforation or QR invoices, as well as payslips.
No, not yet. This service is under development.
Yes, multiple users can send on behalf of a company. SmartSend data is processed on servers in Switzerland. For data protection reasons, all customer data is irrevocably deleted no later than 12 hours after the consignments have been printed.
All data and documents from you or your customers undergo multi-level encryption and are stored in Switzerland. Only you can read and edit your post; this also applies to KLARA employees.
ePost is bound by Swiss Post’s IT and data security standards.
- Verifying your identity is a multi-stage process
- Two-stage authentication is required during login
- Your documents are encrypted in such a way that only you can see and read them
- Communication in the ePost system is also encrypted and incoming post is checked for viruses, which makes it more secure than communicating by e-mail. In other words, you can open and process letters without a second thought.
This data is processed on servers in Switzerland and is secured by a multi-stage process. All customer data is permanently deleted at the latest 12 hours after printing the mail items.
Any other questions?
We are happy to help