Swiss mail secrecy guaranteed
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Digital Letters - the best of both worlds

Swiss Post is breaking new ground: letters are going digital - with a hybrid delivery system.

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SmartSend

New functions of ePost SmartSend: how it works

From January 27, 2025: The upcoming innovations in ePost SmartSend will make sending your business mail even easier and more efficient. Thanks to an improved user interface and increased performance, you will save time and effort. Here you will find a step-by-step explanation of the new functions.

To the video instructions

Digital Letters explained simply

Digital Letters are sent digitally and delivered either digitally or physically, depending on the recipient's preference. This creates a new standard that offers senders and recipients maximum flexibility.

 

Advantages at a glance

Fit for tomorrow with Digital Letters

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Freedom of choice when receiving
Digitally in the app or conventionally in the mailbox

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Secure and confidential
Mail remains protected by the mail secrecy

 

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Traceable
Consignment status available at any time

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Saves time and effort
No printing, no envelopes, no trips to the post office

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Cost-efficient shipping
Deliver digitally - physically only if necessary

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Communicate sustainably
Save paper and CO2

How Digital Letters work

Send digitally

The sender delivers the letter digitally to ePost. Via ePost SmartSend in the web client or directly via an API connection.

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Check by ePost

ePost determines the optimal dispatch route as well as printing, enveloping and delivery.

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Hybrid delivery

Depending on the recipient's preference, the letter is delivered to the physical mailbox or digitally via app.

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Send letters digitally with ePost SmartSend

This video shows you just how easy it is.

Learn more about ePost SmartSend

Digital Letters - more than just a PDF document

Digital Letters can contain information that can be processed directly. Delivery is secure, address-specific and encrypted via ePost.

Send payslips digitally - receive via app or email

What is a digital letter?

A digital letter is more than just a PDF document.

It can contain information that can be processed directly - such as invoices, contracts or interactive forms. Delivery is secure, address-specific and encrypted via ePost.

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Invoices

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Contracts

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Interactive forms

The ePost app - Switzerland's official Digital mailbox

With the free ePost app, users receive their letters digitally - securely, at any time and all in one place.

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New shipping options - perfect for your needs

SmartSend now offers you more options:
  • Intelligent SmartSend dispatch: the best delivery method is selected automatically (ePost, physical mail or eBill).

  • Registered mail: Registered mail can now also be sent abroad.

  • A Mail Plus: For important and time-sensitive consignments including consignment tracking.
In the next step, specify the desired franking. This will be used if digital dispatch is not possible. You can choose between A Mail, B Mail and B Mail bulk mailing (from 350 recipients).
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New

For recurring shipments You can now optionally save your settings as a template to make the process even faster in future.
Save ePost SmartSend settings
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Data protection guaranteed

Secure in Switzerland

Your mail remains in Swiss data centres – local and reliably secure.​

FADP-compliant​

Mail secrecy and the highest data protection standards are guaranteed at all times.​

Encrypted

From start to finish – when scanning, saving and sending.​

Who are Digital Letters addressed to?

Digital Letters are aimed at everyone - private individuals, companies and public authorities. It combines the digital world with traditional letter post and gives recipients the choice of how they want to receive their mail: digitally or physically.

Questions about the Digital Letters?

Let us advise you - personally and without obligation. Together we will find the right solution for you.

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