
Digital Letters - the best of both worlds
Swiss Post is breaking new ground: letters are going digital - with a hybrid delivery system.
New functions of ePost SmartSend: how it works
From January 27, 2025: The upcoming innovations in ePost SmartSend will make sending your business mail even easier and more efficient. Thanks to an improved user interface and increased performance, you will save time and effort. Here you will find a step-by-step explanation of the new functions.
Fit for tomorrow with Digital Letters
Freedom of choice when receiving
Digitally in the app or conventionally in the mailbox
Secure and confidential
Mail remains protected by the mail secrecy
Traceable
Consignment status available at any time
Saves time and effort
No printing, no envelopes, no trips to the post office
Cost-efficient shipping
Deliver digitally - physically only if necessary
Communicate sustainably
Save paper and CO2
How Digital Letters work
Send digitally
The sender delivers the letter digitally to ePost. Via ePost SmartSend in the web client or directly via an API connection.
Check by ePost
ePost determines the optimal dispatch route as well as printing, enveloping and delivery.
Hybrid delivery
Depending on the recipient's preference, the letter is delivered to the physical mailbox or digitally via app.
Digital Letters - more than just a PDF document
Digital Letters can contain information that can be processed directly. Delivery is secure, address-specific and encrypted via ePost.
Pay invoices directly
Digitally sign contracts
Edit forms interactively

What is a digital letter?
A digital letter is more than just a PDF document.
It can contain information that can be processed directly - such as invoices, contracts or interactive forms. Delivery is secure, address-specific and encrypted via ePost.

Invoices

Contracts

Interactive forms
The ePost app - Switzerland's official Digital mailbox
With the free ePost app, users receive their letters digitally - securely, at any time and all in one place.
New shipping options - perfect for your needs
- Intelligent SmartSend dispatch: the best delivery method is selected automatically (ePost, physical mail or eBill).
- Registered mail: Registered mail can now also be sent abroad.
- A Mail Plus: For important and time-sensitive consignments including consignment tracking.

New

Data protection guaranteed
Secure in Switzerland
Your mail remains in Swiss data centres – local and reliably secure.
FADP-compliant
Encrypted
Who are Digital Letters addressed to?
Digital Letters are aimed at everyone - private individuals, companies and public authorities. It combines the digital world with traditional letter post and gives recipients the choice of how they want to receive their mail: digitally or physically.
Authorities
Digital Letters enable digital delivery with legal security - or traditional delivery to the mailbox. Just as you prefer to receive it.
The company
Digital Letters optimize dispatch processes, reduce costs and meet the highest data protection and traceability requirements.
Private individuals
With Digital Letters, you receive your mail digitally in the ePost app - or in your mailbox as usual. Secure, confidential and free of charge.